Douglas R. Grittani, P.Eng ( Doug Grittani )
Objective - To pursue a management career in a Technology Related industry.
Work History
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Jan. 2000 to Present: Systems Analyst , Pre-sales Consultant, and Project Manager, Hewlett-Packard, Toronto, ON
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Pre-sales consultant and Project Manager for new Customer Implementations on the HP Managed Services Shared Service Desk and Monitoring suite of Tools. These applications for managing and monitoring include many from the HP Openview suite, including OVSC, (Openview ServiceCenter), OVSD (Openview Service Desk), NNM (Network Node Manager), OVO (OVOperations), OVPI (OV Performance Insight), and OVIS (OV Internet Services). End devices monitored include Unix, Wintel, AS/400, VMware, and Mainframe platforms and applications. Customer access to the suite of tools is provided through a Citrix web farm. Implementations require managing global virtual teams of diverse skills, cultures and backgrounds. Additional role is to provide a single point of contact for verification and sign-off of all Americas Managed Services New Deals with AGDPE involvement, and to represent the AGDPE organization to Bid management, Solution Architects, and Transition Managers. Promoted to the role of Engagement Program Manager in September, 2007.
Previous role was to provide a single point of contact (SPOC) for information on the HP Openview suite of tools for the Enterprise Automation group. This involved sourcing the best tools for any gaps in the Maple Leaf Data Centre's toolset, and managing transition of new customers into the worldwide OVSD instance.
Assumed the role of Project Manager for the CIBC Dashboard in Jan. 2002 in order to introduce further enhancements and functionality to this solution as well as integration with Microsoft Sharepoint Portal Server and HP Openview. This involved running user workshops to determine requirements, developing project implementation schedules, and developing design and requirements documents. Another function of this role was to present the solution to senior management representing the contract for both CIBC and HP.
Other PM projects include Project Manager for the Americas Managed Services Service Level Objective (SLO) Dashboard. This solution uses a .Net platform, a SQL Server database, and Integrated Windows Authentication. The project required management of a remote team spread throughout North America using Netmeeting, Webex, HP Virtual Classroom, and Sharepoint Team Services.
Previous to these PM tasks, my main responsibilities included the maintenance of existing, internal, corporate business intranet applications for the HP Canada CIBC Client Services Governance Office. Initial project was to redevelop and normalize the existing Access Business Development Database in SQL Server 7.0. This project included building a browser-based front end utilizing Active Server Pages. Subsequent project was a web-based Client Services Toolkit (VBScript and Javascript front-end) with a SQL Server 2000 database to track Problem Incidents, Service Requests, and Issues reported to the customer by the Client Services department. Also developed (jointly with HP Consulting and Integration) a java-based graphical Dashboard to provide a customer interface to the same Toolkit data. All applications utilized Crystal Reports Web Component Server to generate live on-demand reports through the use of user-generated dynamic queries.
Received an HP eAward for successful onboarding of the new customer Clorox in Aug. 2007. Received an HP eAward for managing and tracking new customer pursuits for AESI in Feb. 2005. Received an HP eAward for the Americas Managed Services SLO Dashboard in June, 2003.
Received an INTRIA Impact Award and Award of Distinction for the CIBC Dashboard Project in October, 2002.
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June 1997 to January 2000: Full Time Parent
Dec. 1994 to June 1997: Energy Engineer, Johnson Controls Limited, Vancouver, BC
Held the position of Energy Engineer for Performance Contracting. Main responsibilities included performing preliminary (pre-sale) and detailed audits of existing buildings to analyze their potential for viable performance contracting projects.
Audits consisted of both a detailed gathering of information on site and subsequent computerized benchmarking and energy modelling of a facility. Also responsible for the technical portion of any presentations to potential customers. Responsible for gathering all costing information for proposed facility improvement measures in order to determine simple payback, net present value, and internal rate of return for any group of measures.
The most recent jobs handled included King Day Holdings Ltd., a five building $240,000 project in Vancouver, Cornwall Professional Building in Regina, 13 schools in the Saskatoon Catholic School Board, and Penticton Regional Hospital, a potential $1 million boiler retrofit. Provided project management on projects implemented in Vancouver, including the King Day Holdings Project.
Also served as Sales LAN Administrator for the Branch Novell Network, and organized and manned company sales booth for various industry trade shows.
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Aug. 1988 to Dec. 1994: Systems Engineer and Operations Manager, Landis & Gyr Powers Limited, Mississauga, ON and Richmond, BC (now Siemens Building Techonlogies)
Positions held were Systems Designer, Project Manager, and Operations Supervisor. Designed, commissioned, and managed Building Automation and control installations of numerous large office buildings in the Toronto and Vancouver areas.
Controls utilized were pneumatic, electronic, and DDC. Handled large, involved control projects such as Shipp Centre East and Metro Centre/Hall which included ice storage systems. The total cost of the control systems installed at Metro Centre/Hall was over $3.5 million dollars.
As Supervisor, was responsible for the project management of all jobs assigned including installation costs, planning and scheduling, design, programming, field labour, and managing subcontracts. Was also responsible for developing, training, and directing team members (three technicians and three engineers). Management courses completed included the Zenger Miller Frontline Leadership Workshops. Vancouver Branch projects included UBC Scarfe, UBC Belkin Art Gallery, and the CIBC Data Centre. The CIBC project was an energy service retrofit. Planned and scheduled all labour on assigned projects using Microsoft Project.
Other tasks included leading a Total Quality Leadership Re-engineering team, and conducting training sessions on Microsoft Windows and company software for fellow employees.
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Sept. 82 - Apr. 88: University of Waterloo, Waterloo, ON
Received a B.A.Sc. degree in Mechanical Engineering with an option in Management Sciences.
Received Professional Engineering License from the A.P.E.O. in April, 1991, and from the A.P.E.G.B.C. in May, 1994.
